Patients will be treated with respect for their dignity, privacy, religious and cultural beliefs. If you no longer need an appointment that you have made, or are unable to keep one, you must inform the surgery immediately, so that it can be offered to another patient.. The Practice has implemented the NHS policy of “Zero tolerance of aggression”, and patients who are verbally or physically aggressive will be removed from the Practice. We do not feel that any member of staff at this Medical Practice should be subjected to any type of abusive behaviour.